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Privacy Policy

Privacy Policy

Cloudplace Privacy Statement. Last updated: November 2011

In this Privacy Statement Cloudplace informs you, how Cloudplace handles your private Data.
This privacy statement applies to the Cloudplace platform, provided by Cloudplace including Websites and services that display or link to this notice, and online services available through Cloudplace. The Service is offered only to organizations and not to individuals.

Collection, Use, and Sharing of Personal Information

Cloudplace will collect and use personal information received through Cloudplace to provide, operate, and improve products and services by Cloudplace and its ecoystem. Cloudplace may also use the information collected to address support requests, troubleshoot problems with Cloudplace, or to provide important information about the Services. For more information, please see the Support section below.

Cloudplace may collect information about your interaction with Cloudplace sites and services. For example, we may use Web site analytics tools on any of our sites to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our sites, the pages you view within our sites, your browser add-ons, and your browser’s width and height. Cloudplace may also use technologies, such as cookies and Web beacons, to collect information about the pages you view, the links you click and other actions you take on our sites and services. Additionally, we collect certain standard information that your browser sends to every site you visit, such as Internet Service Provider, IP address, browser type and language, access times and referring Web site addresses.

We may supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your Internet Protocol (IP) address.

Personal information collected on Cloudplace sites and services may be stored and processed in the United States or any other country in which Cloudplace, its affiliates, or its or their subsidiaries or service providers maintain facilities. Cloudplace abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Cloudplace may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Cloudplace or our customers, including the enforcement of our agreements or policies governing your use of the Service; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Cloudplace employees, customers, or the public.

Third Parties

Except as described in this statement, we will not disclose personal information outside Cloudplace of and its controlled subsidiaries and affiliates without consent. Cloudplace and its controlled subsidiaries and affiliates without consent.

Account Owner: 
Cloudplace is offered to organizations only, and not to individuals. The “Account Owner” listed on your organization’s Service account is the current representative of your organization. Account Owners may delegate their administrative capabilities, excluding account purchases, signatory powers, and ownership changes, to “Service Administrators.” A Account Owner or Service Administrator may access or control any personal information, including electronic communications, collected by Cloudplace from the organization’s users. Users should consult with the appropriate representatives of their organization for information about how the organization handles personal information.

Partners: Cloudplace partners may be requested by a customer to provide additional features or support. Cloudplace may share some information directly with a customer’s selected partner. Please consult with the partner to find out how the partner uses the information. If your organization enrolled and purchased this Service through a Cloudplace partner, Cloudplace will share information with that partner in order to provide the Service.

Other Companies: We occasionally hire other companies to provide services on our behalf in connection with Cloudplace, such as processing and delivery of mailings, providing customer support, hosting Web sites, processing transactions, or performing statistical analysis of our services. These service providers will be permitted to obtain only the personal information necessary to deliver the services we have retained them to provide, are required to maintain the confidentiality of such information, and are prohibited from using it for any other purpose.

Note: For credit card processing, our fraud detection vendors may use aggregate data to help improve their services. This helps them more accurately detect fraudulent uses of credit cards.
Access to Personal Information

Your Account Owner, or a Service Administrator acting on the Account Owner’s behalf, can use Cloudplace to view, modify, or delete personal information.

Communication Preferences

The contact information provided to us may be used to send registration information as well as other Service e-mails to the Account Owner or to end users. In order to provide you more relevant information, Cloudplace may use Web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you clicked in order to help provide you more relevant information.

If you are the Account Owner, you may also receive e-mails or other communications regarding information and offers about other products and services offered by Cloudplace or its affiliates, subject to your contact preferences. If you no longer wish to be contacted, please click the link at the bottom of any marketing e-mail to stop receiving marketing e-mails.

Opting out of e-mails regarding information and offers about other products and services will not affect the delivery of Service e-mails. This may include, for example, emails containing information critical to your use of the Service and management of your account. You will continue to receive periodic Service e-mails unless your organization cancels Cloudplace.

Security of Your Information

Cloudplace is committed to protecting the security of your information. We maintain technical and organizational measures designed to provide and enable security for the Service. This includes a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocol.

Some personal information may be particularly sensitive to you or your organization, and hence may require a level of security that we do not provide. You or your organization are responsible for determining whether our security meets your requirements.

Support Services

When an authorized representative of your organization submits a support request, Cloudplace will consider your organization to have consented to Cloudplace handling and processing personal information in your account for the purposes of fulfilling this support request. This may involve transfer of such information within Cloudplace and across borders to respond to your support request with the optimal expertise and in a timely manner. Cloudplace may also collect additional information, including hardware and software information related to the support incident.
Cloudplace may retain and use this information to assist in diagnosing further problems with your account, to understand your organization’s needs, or to improve our services or the support experience. Information may be combined with other information from the support of other Cloudplace products and services in order to better understand your experience and needs.
Cloudplace may send periodic e-mails informing you of technical service issues related to a product or service you requested. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the Service. When you contact Support, we may telephone you for a survey regarding your experience with our current services, about potential new services that may be offered, or to alert you to critical security issues.


Cloudplace scans uploaded files for viruses or other malware that may be harmful to the Service. Files identified as possible malware or infected with malware may be retained and used to improve our anti-malware functionality.

Use of Cookies

Cloudplace may use “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits to these sites.

When you sign in to a site using your credentials, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Cloudplace sites and services that depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted.

Web Beacons

Cloudplace Web pages may contain electronic images known as Web beacons—sometimes called single-pixel gifs—that may be used to assist in delivering cookies on our sites, to allow us to count users who have visited those pages, and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon. For these purposes, our Web beacons are tied to personal information.

Changes to This Privacy Statement

Cloudplace will occasionally update this privacy statement to reflect changes in the Service and customer feedback. When we post changes to this privacy statement, we will revise the “last updated” date at the top of the statement. If there are material changes to this privacy statement or in how Cloudplace will use your personal information, we will provide notification either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this privacy statement to be informed of how Cloudplace is protecting your information.

Contacting Us

Cloudplace welcomes your comments regarding this privacy statement.

Cloudplace, Inc.
1530 Page Mill Road – Suite 200
Palo Alto, CA 94304-1125, USA